Shared hosting customers using Apple Mail have repeatedly reported issues with SSL certificates not being trusted. In most cases the first time Apple Mail connects to your ENOISE mailbox it will show a dialog box saying that the identity of your mail server can not be identified. Apple Mail will prompt you to verify the … Read more
We have seen some customers having trouble sending email from their mobile devices, but only (or mostly) when connected via the carrier (that’s the phone network, ie: Vodafone, Orange, …) and not when using wifi. The problem can sometimes be that the IP address you’re being assigned by your ISP (the carrier in this case) … Read more
As a hosting provider, we sometimes have customers who contact us because their email messages are bouncing back with a message saying that their mail server appears in some blacklist and delivery has been rejected. Unfortunately, most email traffic around the globe today is spam, and mail providers work hard trying to filter out as … Read more
Forwarders can be set up to catch messages sent to specific email addresses at your domain and drop them in a mailbox of your choice, or send them elsewhere. This is done from “Forwarding” under “Email” in the hosting control panel. Figure 1: Email options on the hosting control panel. One of the awesome things … Read more
ENOISE offers effective spam filtering on the server side so that unwanted mail never even reaches the mail client. To enable this, log into your hosting control panel, and locate the “Junk Mail Filters” option in the “Email Configuration” section. Figure 1: Email options on the hosting control panel. Junk mail filters use advanced technology … Read more
Yes, you can. We’ve taken all the hassle out of setting this up too. Figure 1: The Google Apps wizard on domain manager. In our Domain Manager where you manage DNS settings for you domain, we have a couple of configuration aids to make your life a little bit easier. One of these allows you … Read more
The exact instructions on how this is configured varies from mail client to mail client, so it’s hard to provide a single set of step-by-step instructions to cover all bases. This instructions are generic and apply to all mail clients (Mozilla Thunderbird, Apple Mail, MS Outlook …). The info you will need is the following … Read more
This normally happens when your mail client is configured to leave a copy of sent and deleted mail on the server. You will have to find this setting (usually a checkbox in account or connection settings) and disable it. You should also be able to delete all such mail directly via our webmail interface. Here … Read more
All shared hosting packages are limited to 400MB per mailbox, but sometimes this is not enough. We offer the option to upgrade to a “premium” mailbox, which gives you 2Gb instead of the 400Mb you get with the standard mailboxes. The cost for a 2Gb premium mailbox is £10 + VAT per year. If you … Read more
All shared hosting packages are limited to 400MB per mailbox. You could either delete some mail (ensure your mail client is set to not leave any copies of deleted or sent mail on the server), or upgrade to “Premium mailbox”. More info about our premium mailboxes can be found here: How can I increase mailbox … Read more
